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The C1 exam has 60 questions and runs 1 hours 15 minutes.
These 10 free C1 questions are organized by exam domain, so you can see how each part of the Automobile Service Consultant Certification - C1 blueprint is tested. Reveal the answer and explanation under each question.
At check-in, a customer says, 'It won't start every few mornings. I think it needs a starter.' Before recording the concern, the service consultant needs to distinguish an engine that will not crank from one that cranks but will not start. Which question establishes that distinction?
Correct answer: C - When the starting problem occurs, does the engine turn over at all?
A fleet driver brings in a van with an approved purchase order for an oil change. Inspection identifies a separate $460 repair. The account allows drivers to authorize repairs only up to $200; larger repairs require the fleet coordinator's approval and a revised purchase order. The driver signs the new estimate. Which authorization is still missing?
Correct answer: D - The fleet coordinator's approval and a purchase order covering the repair.
A technician tests an 18-month-old starting battery after the customer reports leaving the dome lamp on overnight. The correct battery type and rating are entered, and the tester displays 'CHARGE AND RETEST.' The customer asks, 'Does that result mean I need a new battery?' How should the consultant explain it?
Correct answer: B - The result is inconclusive; the battery should be charged and retested before deciding on replacement.
At pickup, a customer reports a dent in the left front door. The intake record says only 'body damage' and includes a photograph of a scrape on the right rear bumper; it contains no description or photograph of the door. What conclusion is supported by the intake evidence?
Correct answer: C - It does not establish when the door dent occurred; the complaint requires investigation of that specific damage.
Before presenting a brake estimate, the consultant compares it with the technician's measurements. A rotor measures 21.4 mm; the vehicle's discard limit is 22.0 mm. The draft estimate lists rotor machining and new pads. The customer has asked for the least expensive acceptable repair. What correction is necessary before seeking authorization?
Correct answer: D - Replace the machining operation with rotor replacement; the measured thickness is already below the vehicle's discard limit.
A customer authorizes an oil-and-filter change and tire rotation, with a $300 total limit. The agreed work costs $240. Inspection also leads to a $40 cabin-filter recommendation, which would keep the total below the limit. The customer cannot be reached. There is no safety issue, and the approved operations do not depend on replacing the cabin filter. How should the work proceed?
Correct answer: C - Complete the oil service and rotation; record the cabin-filter recommendation and seek separate approval.
A sedan's front tires have feathered tread wear. The technician finds no looseness in the steering or suspension and reports wheel balance within specification. Front total toe measures +0.32 degrees against an allowable range of -0.10 to +0.10 degrees. Which service addresses the documented cause of the tire scrub?
Correct answer: A - Adjust the alignment to the specified wheel angles.
VIN-specific records show an open safety recall with a no-charge remedy available for a vehicle. A separate technical service bulletin describes the customer's intermittent radio concern but provides no warranty extension. The basic vehicle warranty has expired. How do these documents affect the proposed work?
Correct answer: A - The recall remedy is at no charge; the bulletin does not establish payment coverage for the radio repair.
A plug-in hybrid has traveled only 2,000 miles in the 14 months since its last engine oil-and-filter service. Most trips use electric propulsion, and the owner says the gasoline engine has run very little. The applicable maintenance schedule requires engine oil and filter replacement every 10,000 miles or 12 months, whichever comes first, with no exemption for electric-mode use. The appropriate recommendation is to:
Correct answer: B - Replace the engine oil and filter now; low engine use does not waive the 12-month requirement.
At 10:00 a.m., a customer authorizes a repair. The correct part will be ready at 11:00 a.m., but the qualified technician and required bay are unavailable until 11:45 a.m. The technician needs 75 minutes for the repair, followed by 30 minutes of required checks. These steps cannot overlap, and no other delays are expected. What is the earliest supported pickup time?
Correct answer: B - 1:30 p.m.
The full bank has 1,020 more C1 questions with explanations.
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